START A RETURN

Can I return my purchase for any reason?

If you simply are not happy with your purchase and would like to get something else, please contact us to return the item within 14 business days. You may exchange for the same value of the item or receive a full refund (minus cost of return shipping). If there is a manufacturing defect, it needs to be reported within 14 days of purchase. Replacements or exchanges for imperfect items will not be accepted after the 14 day window. 

Is the shipping charge on my order refundable?

The original shipping on an order is non-refundable.

Am I responsible for return shipping charges?

You are responsible for all return shipping charges. The shipping charges from the pre-paid return label will be deducted from your refund amount.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We accept exchanges up to 14 days after the delivery date. Products must be unused and in original packaging. You will be responsible for your own shipping costs to send the item back. Defective items may only be exchanged for the same item. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are given a pre-paid shipping label, the shipping costs will be deducted from your return. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Who is responsible for shipping charges if an item is returned as “undeliverable”?

Littles on the Loose is not responsible for return shipping costs associated with packages deemed as Undeliverable. A shipment is considered Undeliverable if it is returned due to an incomplete address, an undeliverable address, the package was refused at delivery, or the package was marked as “Return to Sender”. If item needs to be re shipped, Littles on the Loose is not responsible for the new shipping charges. 

How can I return an item that was received as a gift? 

If you received your item as a gift you may return it according to our policies listed above. Please share the order number and the name of purchaser so that we can more quickly process your return.

Can I return or exchange a product directly to Littles on the Loose if I purchased it through a third-party retailer?

If your purchase was through a third-party retailer, please submit your return or exchange through that retailer. We cannot accept returns of products that were originally purchased through third-party retailers. 

Can I cancel my order?

Cancellation requests are not guaranteed. We process and ship fast, typically within the same business day during business hours. Your order will begin to process once you receive your order confirmation by email.

If you would still like to cancel and your order has shipped, please refer to our return policy listed above. You are responsible for all return shipping costs.